Frequently Asked Questions
Everything you need to know about your eufy Canada shopping experience.
What are your shipping rates within Canada?
We offer free standard shipping on all orders over $50 across most Canadian provinces. For orders under $50, a flat-rate shipping fee will be calculated at checkout based on your specific location.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times generally range from 3 to 7 business days depending on your proximity to our distribution centers in Ontario and British Columbia.
What is your return policy?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund within 30 days of the delivery date.
Do eufy products come with a warranty?
Yes, all eufy products purchased through our official Canada store come with a limited warranty ranging from 12 to 24 months, depending on the specific product category.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Will I have to pay import duties or customs fees?
No, because we ship directly from our Canadian warehouses, you will not be charged any additional customs fees or import duties upon delivery.