Returns & Exchanges
At eufy Canada, we stand behind the quality of our smart home products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, you can return your undamaged product and packaging within 30 days of delivery for a full refund.
Initiate Your Request
Contact our eufy Canada support team or visit our online support portal to provide your order number and the reason for your return.
Receive Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the specific shipping address for our Canadian warehouse.
Pack and Ship
Securely pack the item in its original packaging including all accessories and manuals, clearly mark the RMA number on the package, and ship it back to us.
Inspection and Refund
After our quality assurance team inspects the returned item to ensure it meets our return criteria, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing